Kamado Joe Big Joe Stainless Charcoal Ash Basket (BJ-MCC24) Kamado Joe

Fast Shipping & Professional Packing

We have a range of shipping options due to our long-term partnership with UPS FedEx DHL. Our warehouse staff is highly skilled and will pack your products according to our precise and exact specifications. Your goods will go through a thorough inspection and be adequately secured before being shipped. Everyday we deliver thousands of packages to customers across many countries. This shows our commitment to become the biggest online retailer on earth. There are distribution centers as well as warehouses in Europe and the USA.

Orders that include more than 1 item are assigned processing times in accordance with the item.

Prior to shipment, all purchased items will be thoroughly examined. Most orders are delivered within 48 hours. The expected delivery time is between 3-7 days.

Returns

The stock is constantly changing and is not completely managed by us due to the involvement of many parties including the factory and our warehouse. Stocks can be changed at any time. It is possible that you will not receive your purchase after it has been placed.

Our policy is valid for 30 days. If 30 days have gone without a trace since the purchase however, we're unable to give you a refund or exchange.

You are able to return an item in the event that it is not used and is in the same condition when you received it. It should also be returned in the original packaging.