Smokin Brothers GrillGrate Griddle GrillGrate

Quick Shipping and Professional Packaging

We offer a wide range of shipping options thanks to our long-standing relationships with UPS, FedEx and DHL. Our warehouse staff are highly trained and will pack your products in accordance with our exact and exact specifications. Your products will go through a thorough inspection and be adequately secured before being delivered. We ship to thousands clients every day in a variety of countries. This is an indication of our commitment to be the largest online retailer globally. The warehouses and centers of distribution are situated in Europe, as well as the USA.

Note: Orders that contain more than one item are assigned a processing period depending on the item.

We will carefully examine all items ordered before shipping. The majority of orders are shipped within 48 hours. The time to deliver varies from 3-7 days.

Returns

Due to multiple parties which include the factory as well as the warehouse, we're unable to fully manage stock. Stock levels can fluctuate at any given time. It is possible that you will not receive your order after it has been placed.

Our policy is valid for 30 days. If you don't receive the product within the 30 days period, we're unable to offer a refund or an exchange.

To be eligible for a refund the item must be unused and in the same condition that you received it. The item must be in the original packaging.