The GrateTool GrillGrate

Fast Shipping and Professional Packing

Our long-standing relationships with UPS FedEx DHL and other international carriers lets us offer an array of shipping services. Our warehouse staff is highly skilled and will package your items in accordance with our exact and precise specifications. Before they are shipped the goods are carefully inspected and secured. We deliver to thousands of customers every day across different countries. The fact that we are committed to becoming the biggest online retailer in the World is obvious. These warehouses are located in Europe just as they are in USA.

Note: Orders containing more than one product are assigned a specific processing time depending on the specific item.

Prior to shipping, we inspect the ordered items thoroughly before sending the items. Today, most orders will be shipped within 48 hours. The delivery estimate is between 3-7 days.

Returns

Due to the multiple parties involved such as the factory and the warehouse, we are unable to completely manage our stock. The actual stock can be changed at any time. It's possible that you may not receive your order after it has been placed.

Our policy lasts 30 days. If you don't receive your product within 30 days, we're not able to issue a refund or an exchange.

To be eligible for a refund your product must be unopened and in the same condition that you received it in. It must also be returned in the original packaging.