Big Joe Ceramic Base – Version II 2017 & After Kamado Joe

Prompt Shipping and Professional Packing

Our long-standing relationship with UPS FedEx DHL and other global carriers allows us to offer various shipping options. Our warehouse personnel are well educated and will package your goods in accordance with the exact and precise specifications. Prior to shipping, your goods will be thoroughly examined and securely secured. We ship to hundreds of thousands of customers each day in different countries. This is a testament to our commitment to be the largest online retailer globally. Warehouses and distribution centres can be located throughout Europe as well as the USA.

Orders that include more than one item are assigned processing periods according to each item.

Prior to shipment the items, our staff will carry out an exhaustive inspection of the products you ordered. The majority of orders are shipped within 48 hrs. It is expected that delivery will take between 3 and 7 days.

Returns

The stock is constantly changing and cannot be fully controlled by us due to the involvement of multiple entities, including the factory as well as our warehouse. The actual inventory can change at any moment. Be aware that it's possible that your order could be out of stock after you have placed the order.

The policy is 30 days. Unfortunately, if thirty days have passed since you purchased your item, we will not be able to offer you a return or exchange.

The item cannot be used and in the original packaging. It should also be returned in its original packaging.