Big Joe Draft Door Kamado Joe

Professional packing and fast shipping

We provide a variety of shipping options thanks to our long-standing relationships with UPS, FedEx and DHL. Our warehouse personnel are well educated and will package the items according to our precise and exact specifications. Prior to shipping your items will be carefully inspected and secured. Every day, we deliver to thousands of customers in many countries. This demonstrates our dedication to become the biggest online retailer in the world. Both Europe as well as the USA have distribution and warehouse centers.

Note: Orders that contain more than one item are assigned a particular processing time depending on the specific product.

Prior to shipping, we examine the items ordered carefully before shipping. Most orders are delivered within 48 hours. The delivery time varies between 3-7 days.

Returns

We don't control the inventory in our factory and warehouse. The actual inventory can fluctuate at any time. It is possible that inventory could run out once the order has been made.

Our policy is valid for a period of 30 days. If the 30 days have elapsed from the date you purchased the product, we are unable to provide a refund or exchange.

The item you purchase must be in its original packaging and not be used. The item should be returned in its original packaging.