Big Joe Ash Collector Kamado Joe

Fast Shipping and professional packaging

We offer a wide range of shipping options due to our long-standing partnerships with UPS, FedEx and DHL. Our warehouse staff will package all goods to our exacting specifications. Prior to shipping, your goods will be thoroughly inspected and secured. We ship to thousands customers every day across multiple countries. Our commitment to become the biggest online retailer around the globe is evident by this. The warehouses are located situated in Europe in the same way as they are in USA.

Orders with more than one item are assigned processing times for each item.

We will carefully examine all items ordered before shipping. The majority of orders are delivered within 48 hrs. The delivery time will be between 3-7 days.

Returns

Due to multiple entities which include the factory as well as the warehouse, we cannot effectively manage inventory. The stock levels may fluctuate at any time. It is possible that your order may be out of stock once your order has been made.

Our policy is for 30 days. If 30 days have gone without a trace since the purchase however, we're unable to give you a return or exchange.

The item must not be used, and it must be in the original packaging. It should also be returned in its original packaging.