Big Joe Ceramic Base – Version I 2016 & earlier Kamado Joe

Fast Shipping with Professional Packaging

Due to our longstanding partnership with UPS FedEx DHL as well as other top international carriers, we are able to offer a variety shipping options. Our warehouse staff are trained to pack your goods precisely according to the specifications we offer. Your items are carefully inspected and secured properly prior to shipping. Everyday, we send to thousands of customers in many countries. The fact that we are committed to becoming the biggest online retailer in the world is obvious. Both Europe and the USA have warehouses and distribution centers.

Note: Orders with more than one item are assigned a processing period in accordance with the item.

Before shipment, all ordered items will be thoroughly examined. The majority of orders will be sent within 48 hours. The delivery time is between 3-7 days.

Returns

Due to multiple parties which include the factory as well as the warehouse, we cannot fully manage stock. The actual levels of stock can change at any point. It's possible that you may not receive your order after it's been placed.

Our policy lasts thirty days. If it's been more 30 days since you made your purchase We're sorry to say that we can't offer you a complete exchange or refund.

The item must not be used and in its original condition. The item must be in its original packaging.