Big Joe X Rack Kamado Joe

Prompt Shipping and Professional Packaging

We offer a wide range of shipping options due to our long-running partnerships with UPS, FedEx and DHL. Our warehouse staff are highly educated to pack your items exactly as per the specifications we provide. Before shipping, all goods will be thoroughly examined and secured. We deliver to thousands of clients every day from all over the world. This is an indication of our determination to become the biggest online retailer in the world. There are distribution centers as well as warehouses in Europe and in the USA.

Note: Orders containing more than one product will be assigned a distinct processing time, based on the individual product.

Before shipment, all ordered items will be thoroughly inspected. The majority of orders today are shipped in 48 hours. The expected delivery time is between 3-7 days.

Returns

Due to multiple entities such as the factory and the warehouse, we cannot effectively manage inventory. The actual inventory can be changed at any time. Be aware that it is possible that your order could become unavailable even after you have placed the order.

Our policy is valid for 30 days. If it's been more 30 days since the date you made your purchase We're sorry to say that we can't offer you a complete exchange or refund.

In order for your item to be eligible for return it must be in its original packaging, unopened and in the same state as you received it. It must also be in its original packaging.