Kamado Joe-big Joe 1/2 Moon Soapstone Kamado Joe

Professionally packed and fast shipping

We offer a broad range of shipping options thanks to our long-standing partnerships with UPS, FedEx and DHL. Our warehouse staff are expertly trained and will wrap your items according to our exact and precise specifications. Your products will be subjected to an extensive inspection and be safely packaged prior to being delivered. We deliver to thousands of customers daily across different countries. This is a testament to our determination to become the largest online retailer globally. Warehouses and distribution centres can be located in Europe and the USA.

Orders that contain more than 1 item are given processing time in accordance with the item.

Before shipping We will inspect thoroughly the items you've purchased. Today, the majority of orders will be shipped within 48 hours. The expected delivery time is between 3-7 days.

Returns

The stock is constantly changing. It's not completely managed by us since we have multiple entities, including the factory and the storage. So the actual stock may fluctuate at any moment. Please understand it may happen that your order is out of stock when the order has been placed.

Our policy is valid for 30 days. However, if thirty days have passed after you bought your item, we cannot give you a refund or exchange.

For your item to be considered eligible for return the item must not be opened and in the same condition as when you received it in. It should also be in the original packaging.