Kamado Joe Fire Grate (Fits Classic Joe) Kamado Joe

Fast Shipping and Professional Packing

Through our long-term relationship in a long-standing partnership with UPS, FedEx, DHL and many other top global carriers we can provide a variety of shipping options. Our warehouse employees will pack every item to our exacting specifications. The goods you send us are checked thoroughly and secured properly prior to shipping. Everyday we deliver thousands of packages to customers across many countries. The fact that we're committed to becoming the biggest online retailer in the world is clear. Both Europe as well as the USA have warehouses and distribution centres.

Orders that contain more than one item are assigned processing times in accordance with the item.

We will inspect each and every one of the items ordered before shipping. Today, most orders will be shipped within 48 hours. The delivery time should be between 3-7 days.

Returns

The stock market is always changing. It's not entirely managed by us, since we have multiple organizations, such as the factory and our storage. Stock levels can fluctuate at any given time. Please understand it may happen that your order will be out of stock after the order is placed.

The policy is for 30 days. If you have passed 30 days in the past since you purchased, unfortunately we can't offer you a refund or exchange.

To be eligible for a refund, your item must be in good condition and in the same state that you received it. The item must be in the original packaging.