Kamado Joe Fire Starters Kamado Joe

Fast Shipping and Professional Packing

Because of our long-standing partnership with UPS, FedEx, DHL as well as a range of other top global carriers we are able to offer a variety of shipping options. Our warehouse personnel will pack each item according to our strict specifications. Your items will undergo an extensive inspection and will be properly secured before they are delivered. Every day, we send hundreds of packages to our customers across many countries. This shows that we're committed to be the largest retailer online in the world. We have distribution centers and warehouses located in Europe as well as the USA.

Please note that orders with multiple items are given a processing time according to the particular item.

Before shipping, we will conduct a thorough inspection of the items you've ordered. Most orders are delivered within 48 hours. The expected delivery time is between 3-7 days.

Returns

Due to multiple parties such as the factory and the warehouse, we are unable to fully manage stock. The actual levels of stock can change at any point. Be aware that it is possible that your order will be out of stock after you have made the order.

Our policy lasts for thirty days. We cannot exchange or refund your order after 30 days from the date of purchase.

In order for your item to be eligible for return, it must be unopened and in the same condition as when you received it in. It must also be returned in its original packaging.